Who is L&M Healthcare?

At L&M Healthcare, our people and our technology, coupled with our dedication to service make all the difference to our customers. We work with the way you work. We listen to the goals of all of our customers to enhance your bio-pharmaceutical and medical education initiatives. We believe that our success is your success and you will see that dedication at every level of our organization.

At L&M Healthcare, our people and our technology, coupled with our dedication to service make all the difference to our customers. We work with the way you work. We listen to the goals of all of our customers to enhance your bio-pharmaceutical and medical education initiatives. We believe that our success is your success and you will see that dedication at every level of our organization. It is exactly this client-centric model that led us to develop our own technology platform to manage your programs and track and report on compliance mandates. Actionable insight, effective medical communications, value-driven access, and efficient marketing programs have helped L&M grow to deliver unsurpassed individualized support.

 

Who is L&M Healthcare?

L&M Healthcare is a an individualized and high touch service agency specializing in bio-pharmaceutical and medical education initiatives, including: Promotional Speakers’ Bureau operations, Speaker Training, Medical Communications, Advisory Boards, Congress coverage, and Symposia. Since 2005, L&M Healthcare has proudly provided full-service medical strategy, education, and communications services to wide array of clients.

 

L&M is strategically split into four divisions:

  • SynchroMedix, supports Speakers Bureau programs, faculty training and peer2peer programs with our high touch service. We are a turn-key partner in planning and executing all the elements of your speakers’ bureau from recruitment through reconciliation. L&M delivered thousands of Speaker Bureau programs last year as a testament to the quality and commitment of our dedicated staff.
  • Insight Mechanics, guides Key Opinion Leader development and management through a multitude of activities, including: Medical Congress Meetings and Advisory Boards.
  • ChannelGuides, supports clients in building an approach to optimize access with managed care organizations through clinical and economic differentiation.
  • BioWrights, provides medical strategists and writers whom are able to deliver powerful insights in the form of medical communications and visualized data.

Individualized High Touch Service

At the heart of our superior customer service is our amazing staff and the reason for our high client retention rate.  Team leaders bring decades of experience in their respective roles. Together, they work as a cohesive unit to deliver impactful, long-lasting results. Our employees are 100% based in our home office in New Jersey and are driven to succeed with a high degree of integrity, a commitment to excellence, and an understanding that L&M works to provide each client individualized programs and support.

Whether they are speakers, sales representatives, brand and operations managers, compliance, or client partners, we treat each individual with the respect they deserve. We listen to our client stakeholders, responding to their needs with a sense of urgency while maintaining the integrity of client corporate policies and operating procedures. Our team proactively identifies potential service delivery issues and reacts to obstacles as they occur, engaging client stakeholders through a collaborative problem solving approach.

L&M has a multiplicity of service specialties that are designed to deliver value-driven solutions to meet logistics, customer service, and marketing goals, all while delivering strategic medical communications. SEVEN well-staffed teams collaborate on a daily basis to meet client needs and corporate objectives. The teams are comprised of: Executive Leadership, Business Development, Account Services, Scientific Services, ACT (Accountability, Compliance, and Transparency), Financial Operations, and Technology.

 

Technology

At the core of L&M’s proven approach is STARS (Speaker Tracking and Reporting System), our proprietary cloud-based platform, developed in-house. STARS incorporates best practices across multiple deployments and features a number of differentiating elements. The SynchroMedix Speakers’ Bureau/P2P Operations and Accountability, Compliance, and Transparency interact with STARS continuously to execute the Speakers’ Bureau five functional elements. Finally, each client bureau team is lead by an experienced National Account Director and staffed by program coordinators. A coordinator is assigned to track activities that are relative to the budget, identify trends, and serve as an early warning system to potential issues. Together, the entire system delivers powerful results, while keeping clients within their budgetary restrictions.

STARS was developed to enhance L&M’s approach to individualized and high touch service.  Any team member assigned to a speakers bureau will have all of the information they need right at their fingertips to provide you with immediate answers to your needs. STARS is built to handle every element of a Speakers Bureau including; speaker management from recruitment through reimbursement; program operations and communications including financial tracking; information technology for data maintenance and mobility; cost analysis and reconciliation; and compliance tracking for reporting of HCP financials and Sunshine ACT requirements. Additional features include: digital attendee capture, e-Contracting, electronic speaker nomination, virtual training, online slide sorting, and iPad integration.

 

Experience L&M Healthcare

L&M Healthcare services bio-pharmaceutical and medical organizations of any size. We are dedicated to helping clients meet their marketing objectives in the face of limited resources or a small budget. Our Speakers Bureau staff are experts at implementing any of your program needs including live events, webcasts and teleconferences.  At L&M we strive to meet your goals and exceed your expectations.  We take pride in providing you the level of service you deserve that matches the way you work.  This individualized, high touch approach and logistical support has led to the foundation of many successful long-term relationships and we are committed to continuing to build that same relationship for your organization.